Water/Sewer

The Town of Mocksville Water and Sewer Department’s primary responsibility is to collect, treat, and distribute water, waste water and solid waste.

Mocksville water and sewer service extends beyond the corporate limits. Fees are based on services inside and outside the town limits. Users outside do not pay town tax and therefore have higher rates.

Bi-Monthly Water and Sewer Rates

Inside City Limits:

Minimum Gallons Used: 0 – 3,000

Water: $27.45
Sewer: $29.75

Per 1,000 Gallons after minimum is met:

Water: $3.89
Sewer: $4.56

Outside City Limits:

Minimum Gallons Used: 0 – 3,000

Water: $45.90
Sewer: $56.80

Per 1,000 Gallons after minimum is met:

Water: $6.39
Sewer: $6.80

Late Fee Penalty $25.00
Water Deposit $200.00
Meter Calibration $75.00

Inside Minimum: $57.20
Outside Minimum: $102.70

FOG ALERT ~ FATS, OILS AND GREASE ACCUMULATION CAN BLOCK YOUR PRIVATE PLUMBING SYSTEM AS WELL AS PUBLIC SEWERS

Both residential and business customers can help prevent wastewater overflows by minimizing the amount of FOG disposed of through plumbing drains.  Inside a sewer, fats, oils and grease change to a plaster-like consistency and can block the pipes, causing an overflow of untreated wastewater.

At home, you can dispose of normal cooking oil and grease by putting it in a container as part of your solid waste rather than through your sink and plumbing drain.  Wiping and scraping pots, pans and other utensils before washing them are important steps in proper grease disposal.

If your business generates waste grease, fats or oil, you should have a grease interception system that works effectively.  A company that recycles fats, oils and grease should regularly clean out the grease trap.

CAN WE HELP YOU?
The town hall staff continuously strives to provide better services to our customers

Are you aware your water bills may be drafted?  This procedure is very simple.  All you have to do is stop by town hall, complete a form and provide us with a voided check.  You will continue to receive a bi-monthly bill.  This bill will inform you of the amount that will be drafted and date it will be drafted.

Payments must reach the town hall by the 20th of the month or a penalty will be added.  If you use the addressed envelope provided, please allow 5 to 7 business days for the payment to be processed.

A drop box is located beside the front door where payments may be dropped off 24/7. As always, we will be glad to accept your payment at the town hall.

PAYMENTS ARE NOT ACCEPTED OVER THE PHONE

Unusually High Water Consumption
Expect to see some changes in the amount of your bills as the seasons change. Water consumption usually increases in the spring and summer months, and you should expect your bill to reflect this increased usage.

However, there are occasions when you may experience an unusually high bill. A high bill may be caused by a concealed leak (a leak underground or in a wall) or a toilet leak. If you experience an unusually high bill, or suspect a leak or unauthorized use, you should call 753-6700 to request an investigation. Our staff will try to help you determine the cause of an unusually high bill.