For new service an application must be completed at Town Hall. All renters are required to pay $200 deposit. Deposits are applied to the final bill. Homeowners are required to show proof of ownership in order to have the deposit waived.
Billing is prepared bi-monthly. Bill are due bi-monthly on the 20th and if the 20th falls on a holiday or weekend, payment is due by the following business day. A late fee of $25 will be applied to any unpaid accounts that were due on or by the 20th. The Town offers payment by check, money order, cash, online, bank draft or by debit/credit cards and a 24 hour drop box is available for convenience. The Town offers a payment extension once a year. Second notices are mailed out to customers and the bill must be paid within 10 days in FULL (balances are not rolled over to the next month) to avoid interruption of service. If the service is disconnected for non-payment there will be a $35 charge in order to restore service. The bill must be paid in FULL. Services will not be restored after hours.
To terminate service, receive a pool adjustment, receive a leak adjustment (receipts required) a form is required to be filled out at Town Hall.
Utility polices are available at Town Hall and the Town’s website mocksvillenc.org.